Our services.
RSC leverages its global network and expert staff to support international aid and development agencies in implementing their programs by conducting thorough needs assessments, including product identification, pricing, sourcing, and logistics. We offer a wide range of products—from advanced technology to basic relief supplies and ongoing consumables—to meet diverse program requirements. Our comprehensive, no-cost proposals are tailored to ensure effective and efficient project execution.
Planning
WE take into consideration the unique requirements of each client’s project to tailor a complete solution.
RSC leverages its deep procurement and logistics expertise to help clients balance quality, quantity, production time, and delivery schedules. By aggregating purchasing needs, we enhance buying power for organizations of all sizes, offering better value through volume. Our logistics planning reduces costs for ongoing programs and enables rapid response in emergencies. At this stage, we present multiple options to deliver the most suitable products at the best value through creative sourcing and efficient logistics.
procurement
FOR A COMPLETE PROCUREMENT APPROACH, WE EVALUATE AND PROVIDE SEVERAL OPTIONS FOR EACH PROJECT TO ALLOW THE CLIENT TO MAKE THE MOST INFORMED DECISIONS.
Administrative Operations
We shoulder the administrative operations burden efficiently to allow your staff to focus on more mission critical issues.
From project start to completion, RSC manages the entire procurement cycle—handling quality control, documentation, and delivery—while keeping clients informed and involved. Our web-based Order Management System (REACH) provides 24/7 global access to real-time order tracking and downloadable documents, empowering organizations to monitor progress, make timely decisions, and achieve their program goals efficiently.
Pre-Shipment Inspection
PRIOR TO DISPATCH, OUR PRE-SHIPMENT SERVICES INCLUDE CUSTOMIZED, VALUE-ADDED SERVICES AND PACKAGING YOUR CARGO FOR SAFE TRANSIT.
RSC offers comprehensive warehousing services at our on-site consolidation and packing center, where goods are received, inspected, and itemized to ensure quality and accuracy. We consolidate orders and reduce volume to lower shipping costs, and tailor packaging based on shipment size, transport mode, and destination. Security measures such as banding, shrink wrap, and tamper-evident tape are applied as needed. Additional services—including inventory management, kitting, asset tagging, and specialized support like hazardous materials handling—enable faster, more efficient order processing, especially in emergencies. Our meticulous approach ensures high shipment accuracy and minimized delivery times.
Logistical Solutions
WE DELIVER COMPREHENSIVE LOGISTICAL SOLUTIONS BY TAKING INTO CONSIDERATION SEVERAL FACTORS INCLUDING COST, REQUIRED DELIVERY TIME AND CARGO INSURANCE.
We acknowledge the demanding nature of international logistics by accommodating to the unique needs of each shipment. With this approach, RSC creates a tailored logistical solution for our clients while considering all of the important aspects of the created supply chain. Our standard practice of maintaining relationships with reliable air, sea, and other freight carriers throughout the world results in all-around logistics efficiency.
We consider carrier, routing, nature of the cargo, urgency and final destination before proposing a shipping solution. This approach offers our clients options that not only provide the best solution for their budget, but also accomplish their goals. Throughout our history, RSC has been a critical partner for many emergency relief operations by creating supply chains that give access to disaster areas. By providing an “all-risk” insurance policy on our shipments, RSC offers a high level of accountability.
Part of the logistical solution is the integration of our REACH (Order Management System), through which we provide easy shipment tracking and access to all documents.
After-sales support is where RSC stands out for many of our clients. RSC is committed to customer service, even after your order has been delivered and paid for. Our dedicated staff is available if clients experience any issues with the cargo once in use. RSC can provide guidance on warranty and service issues and can also assist in processing claims when possible.
For certain equipment, RSC even provides our very own Global Back-to-Base Manufacturer’s Backup Warranty Program to assist with the processing of your warranty repairs. For the life of your product warranty, after trouble-shooting any issues directly with the manufacturer, if a warranty repair is deemed necessary, the client can ship the defective unit back to RSC (at RSC’s expense). RSC will then arrange for the repair services at our facility or at an authorized service center. After the repairs are complete, RSC ships the unit back to the field office (at RSC’s Expense).
This final stage not only concludes the current supply chain cycle, but often leads to another needs assessment and a new cycle begins again.
